The results obtained from the surveyed oil and gas companies provide a rich source of qualitative data and insights into the companies’ perspectives on training and development. This chapter contains recommendations of the T&D systems components, determinants and successful training & development approaches as they may apply to firms (??) in the Yemen oil industry. This chapter also presents the conclusions review and concludes with […]
Internal Service Quality is a visible expression of an organization’s culture and it can be thought of as the quality of work life. It is about the workplace design, job design, employee selection and development, employee rewards and recognition and tools for serving customers. Service Quality: Services are intangibles and it is more difficult to measure it physically as compared to the products. Service quality […]
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