Write a complaint letter to Mr. Smith, president of A-One Print, to recoup your expenses for the banner. You also want to inform them of their tardiness of the shipment and the sales person’s discourteous behavior.

 
As new manager of sales, you are in charge of representing your company, Yugo, at a conference in Baltimore. This conference is the biggest one in the tri-state area and, if it goes well, can bring in a lot of money for Yugo. Part of your job involves arranging the display for your station at the conference. You have purchased the space and have designed all the graphics and promotional material, such as business cards ($100), flyers ($150) and a banner ($200).
In order to get all of the designs printed, you use A-One Print, a company Yugo has used several times in the last five years without any problems. Even though A-One is in their busy season, they assure you that they can do the job for you, but they will have to ship it directly to the conference. The A-One rep further assures you that your printed materials will be at the conference by 7:00 a.m. Because of your five year relationship with A-One, you give them the green light and wait for the conference.
On the day of the conference, you arrive at the hotel at 7:00 a.m. and realize that the materials for your station are not there as promised. A little perturbed, you call A-One, and no one answers. By 8:00 a.m. people start to enter the conference, and your station is not set up. By 8:30 the floor is packed with potential buyers, and the representative of A-One shows up with your business cards, flyers, and banner. When you try to voice your discontent to the representative, he abruptly dismisses you by waving his hand and saying, “I have nothing to do with it. Call the company if you have a problem,” runs off.
When you open the boxes, and set everything up, you realize that there is a smudge mark on the banner right over the “12” in Yugo’s phone number (410-555-1212), which causes you the aggravation of clarifying it to potential customers all day.
Assignment: Write a complaint letter to Mr. Smith, president of A-One Print, to recoup your expenses for the banner. You also want to inform them of their tardiness of the shipment and the sales person’s discourteous behavior.

*In addition to grammar and syntax, assignment will be graded on how well you maintain positivity by using buffers and passive voice effectively while avoiding negative terminology.