Task#4

Evaluate the situation presented below. Applying the recommendations provided in Chapter 11 of Simply Said and anything else you have learned about communication at work, construct emails using complete email format as follows (typed, either on this page or as a separate sheet). (Assume any details, names, etc. you need to complete the response).
Email #1: You are Manager of retail outlet in a chain of clothing stores around the U.S.  You are experiencing backlash from complaints launched against the company around the U.S. about discriminatory practices. Employees have filed lawsuits against the company (not against your specific store but generally against the company). This situation is creating bad publicity for the store which you manage, lowering employee morale, and generating ill-will among customers. You want to express your frustration and concern to the Human Resources (H.R.) Manager who is responsible for your geographic area. Your company has a policy that messages of this nature should be transmitted via email.
Draft an email to the H.R. Manager in which you present your position.
Level of formality: the H.R. Manager is at a higher level in the company than you are and your supervisor, the V.P of Retail, has instructed you to email the H.R. Manager directly with a cc: to him/her.
Tone: professional, concerned, frustrated, seeking guidance and reassurance
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Email #2: You are the Human Resource Manager who has received email #1.
Draft an email response in which you acknowledge that A & F is aware of the repercussions and is working on specific measures to resolve the situation. 
Level of formality: the H.R. Manager is at a higher level in the company than you are and your supervisor, the V.P of Retail, has instructed you to email the H.R. Manager directly with a cc: to him/her.
Tone: professional, empathetic, informative, reassuring