1.Introduction

In this report, we are focus on the overview of Patient Queueing Management System and how it works. How is it beneficial to the company and what are the challenges? How it can be implemented in a company and what companies should do before implementing a patient Queuing Management System and are the different types of solution to implement a queueing management System. It also provides recommendation that could be implemented with the system and how system aims to facilitate both hospitals and patients.

2.1. Overview of Patient Management Queuing System

Patient management queuing system enables the hospitals and other healthcare to provide the patients with easy way to patient and doctors journey. It improves the speed in the services and the quality in which the patients are treated and it also lowers the patient tension and help in minimizing the long wait time before they can be treated in the exam room.  (Qmatic, 2018)

Customer satisfaction is becoming a biggest challenge in the healthcare sector. Patients need to get faster treatment. To improve the patient satisfaction, they need to increase or decrease the amount of rooms for examination of the patients but that would be costly for the hospitals like St. George as being a government hospital it is hard for them to get a new medical examination room. So, to improve the customer satisfaction, the performance sector needs to be a key process to be improved.  (Mardiah F.P., Basri M.H., (2013))

Patient Queuing Management System Flowchart

2.2. Functionalities:

Queuing management system is mostly use First in First Out (FIFO) feature.

The major functionalities in patient queuing management system can be classified in software:

• Medical record software:

It records and update the medical records electronically which shows the immunization, surgeries, test results.

• Scheduling Software: