Expected Results: This section should provide an overview of what you expect the results to prove. It should join the data analysis and possible outcomes to the theory and questions that you have raised. It will be a good place to summarize the significance of the work.
Possible Action Plans: Once you have the results, theorize on how you might put this new knowledge into action to improve the facility’s service. For example, if you look at the example shared in the Week 1 assignment details investigating patient wait times, here, in this section, you might theorize action plans for both potential determinations: a) if the results show patients are waiting longer than other facilities of the same category [according to benchmarking analysis], we might look to make the admission process more efficient by providing patients with forms to complete, via email or patient portal, so they can arrive with these forms completed; improving triage protocols, or have staff check third-party payer eligibility and verification at least 24 hours prior to the appointment; or b) if the results show patients are not waiting an unreasonable length of time, we will construct a response for staff members to courteously respond to a complaint or developing ways to change the perception of time [ie. Television, fee WiFi, etc.].
Submit your original work on a Microsoft Word document. Estimated length: two-to-three pages.
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