Understand how to plan work and be accountable to others
1.1 – Outline guidelines, procedures codes of practice relevant to personal work – The procedures, guidelines and codes of practice relevant to work are: Procedures: Reporting of accidents at work, fire drills, and reporting absence from work as well as first aid procedures. Codes of practice: Good customer service, quality assurance, freedom of information and privacy of personal data. Guidelines: How to answer the phone, […]