BADM370 – Quality Mgmt U3IP

 Unit 3 – Individual Project 
Due Date:   Wed, 9/5/18
Deliverable Length:   400-500 words
APA FORMAT, No Grammar errors & No Plagiarism 
Assignment Description
Continue working on your training manual. Complete the following tasks for your project

1)Update the Quality Control Manual document title page with the new date. 
2)Update the previously completed sections based on the instructor’s feedback. 
3)Add the following section for Week 3: 

Week 3: General Quality Strategies and Tools (400–500 words)  

1)Create a comparative table that shows the various definitions, risks, and value of each of the following quality management tactics: 

*Establishing customer expectations 
*Designing quality 
*Defining metrics 
*Mistake-proofing 
*Kaizen 
*Six Sigma

If there are other tactics you would prefer to address, feel free to switch out up to two of the above with others you find. 
Be sure you are adding at least three new cited references with this submission.

******************Instructors feedback for update:***********************
 
Opportunities for improvement:

RESEARCH AND SUMMARIZE SENIOR MANAGEMENT’S ROLE IN SUCCESSFUL QUALITY IMPROVEMENT PROGRAMS. BE SURE TO USE REAL, RESEARCHED EXAMPLES TO DEMONSTRATE YOUR POINTS.

The IP requested that you use a Malcom Baldridge winner. “Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.”

IN GENERAL, IDENTIFY SENIOR MANAGEMENT’S SPECIFIC ROLE IN THESE LARGE-SCALE STRATEGIC QUALITY PROGRAMS? CHEERLEADER? ROLE MODEL? DECISION MAKER? RESOURCE PROVIDER? WHAT ELSE?

 You should add more management roles: supervise, coach, make decisions, be a cheer leader, be a role model, and to direct an organization.

HOW SHOULD SENIOR AND MIDDLE MANAGEMENT DERIVE THE METRICS THAT THEY WANT TO USE TO BOTH MONITOR AND COMMUNICATE PERFORMANCE?

Your discussion of goals and metrics needed more information. How does management set up the Metrics? Give some examples of the Metrics.

In the Chat, Speaker Notes, and text (pages 146 – 148) book we talk about SMART Goals and what types of metrics can be used to monitor a business’ performance. ( chat & speaker notes uploaded to files)
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**Reading Material:**
Editorial Board: Chapters 3 & 4

Read the following articles: 

Lean Six Sigma: Yesterday, Today and Tomorrow      (https://www.researchgate.net/publication/318067262_Lean_Six_Sigma_Yesterday_Today_and_Tomorrow)

Use the CTU Library to find and read this article:

Jaca, C., Viles, E., Paipa-Galeano, L., Santos, J., & Mateo, R. (2014). Learning 5S principles from Japanese best practitioners: Case studies of five manufacturing companies. International Journal of Production Research, 52(15), 4574-4586.