Gym Survey

RHUL FITNESS SUITE SURVEY This is a survey, which aims at measuring the customer satisfaction and the current perception of the RHUL Gym. Please be aware that all data is completely anonymous and will not be shared with third parties, nor will you be contacted further. This will take only 2-3 minutes to fill in and will help us with our final year Marketing Research Project. Thank you very much for participating 1. Are you a member of the RHUL Gym? Yes/No 2. If no, why not? (If you are a member please select the N/A option) * I don’t do sports I visit another gym * I do an alternative type of sport * The RHUL gym doesn’t provide the equipment I need * I can’t afford it * Other:…………….. * N/A 3. If yes, how many times a week do you visit the gym on average? (Please circle the number that applies to you) 0 – 1 – 2 – 3 – 4 – 5 – 6 – 7 4. How long have you been a member? – Less than 6 months – 1 year – 2 years – 3 years 5. What kind of membership do you have? – Early Riser (access to Gym and Classes until 15:00pm) – Gold (unlimited access to the gym and classes) – Pay as you go (individual ? payment for every visit) 6. What are your main goals in sport/as a member of the RHUL gym? * To keep fit and healthy * Bulk up * Aid training in other sports * To loose weight * Relax/Relieve Stress * Health reasons, such as rehabilitation etc. * Other (please specify):……………………….. 7. What do you mainly use in the gym? * Aerobic Equipment * Cardio Equipment * Weights Room * Classes * Anything, depending on my mood 8. Can you please rate how you feel about the following factors related to the Gym (1 Not satisfied at all – 10 Completely Satisfied)

Not Satistied at all Completely Satisfied – Available equipment 1 2 3 4 5 6 7 8 9 10 – Available space 1 2 3 4 5 6 7 8 9 10 – Changing Rooms 1 2 3 4 5 6 7 8 9 10 – Showers 1 2 3 4 5 6 7 8 9 10 Gym Instruction 1 2 3 4 5 6 7 8 9 10 – Customer Service 1 2 3 4 5 6 7 8 9 10 – Atmosphere 1 2 3 4 5 6 7 8 9 10 – Classes 1 2 3 4 5 6 7 8 9 10 – Opening hours 1 2 3 4 5 6 7 8 9 10 -RHUL SPORT Website 1 2 3 4 5 6 7 8 9 10 Accessibility 1 2 3 4 5 6 7 8 9 10 – Price 1 2 3 4 5 6 7 8 9 10 – Products on offer 1 2 3 4 5 6 7 8 9 10 9. Please finish the following sentences: – What I like most about the RHUL gym is……………. – What I like least about the RHUL gym is…………….. – The RHUL gym needs more……………………………….. 10. How did you hear about the RHUL Gym? – Word-of-mouth recommendation Facebook – RHUL Website – Freshers’ Fare – Leaflets – Promoters – Other (please specify)…………………………………… 11. What year are you in? * First * Second * Third * Fourth * Postgraduate 12. Which department do you belong to? ……………………………… 13. What is your gender? * Male * Female * 14. What is your accommodation status? * Halls * Private Housing 15. Please share any additional comments about the RHUL Fitness Suite How likely are you to recommend the RHUL Gym to your friends? * Extremely Likely * Very Likely * Moderately Likely * Slightly likely * Not at all likely