Drexler’s BBQ is a family restaurant that is located on the Third Ward Houston, TX. This restaurant is being open for many years, and it’s becoming a family tradition. Generation after generation the business remain at service, even after being rename, or close for expansion and rebuild a new modern restaurant people on the neighborhood still talking about it. The restaurant is specialized with the secrets of the old family recipes but only on the food preparation but the most important on the secrets of the family values.
The way the family visualize the business is not how many they sell is based on how the sell, emphasized quality including affection and appreciation for the customer and friends. In some way it appears that are not very flexible with the operations hours, but is just because they want to make sure to give to the community the thing that the community gives to them. They are very graceful to still have a business standing and they care about the community that makes it possible. When it ‘s to business decision we have to remember that costumer give us our reputation and the chance to remain in business, so at certain point we depend of them.
This is very crucial in this family involved on a family business with moral and values. What role do values play in how Drexler’s Bar-B-Que interacts with its neighbors and customers? Values play a tremendous role with its neighbors and customers. Consumers tend to look at the total value and in the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers want organizations to be responsive to their needs, give the best price and product and be prompt with services.
Drexler’s also gives back to the community, which is a very important piece to being an effective organization. You must give back to your environment. The restaurant believes in supporting the community in giving back to the surrounding African American community I believe that since this restaurant is very a family oriented business located near the Third Ward, which is an economically disadvantaged neighborhood they want to promote to citizens that there is hope, you just have to work hard for it. Is Drexler’s an effective organization? Why? I guess you would say the restaurant owners did not forget where they came from and wants to help others who are poverty stricken have a chance to experience things/events that could not be experienced without the help of sponsorship. Drexler’s is an effective organization. They value their customers; provide superior service and a great product. Drexler’s also adapts to the outside environment. They expanded their restaurant in order to accommodate the growing client base. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates with its environment.
According to the textbook, systems theory is when an organization takes resources (inputs) from the larger system (the environment), processes the resources and returns them in a changed form (output) Beginning with the inputs- the organization will input their values and supplies, which they then process in order to generate a successful. Output — their wonderful food. Their product is a result of the values the organization and its employees hold. The output results in generating revenue, which then goes back into the environment in the form of attracting consumers to the area, sponsor a local softball team and a Boy Scout troop.
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