Think for a moment about criminal justice organizations in your city, town, or state. How are they organized? Are they effective? Do they experience organizational conflict?
If you are like most people, you probably have not given thought to complex issues such as organizational effectiveness and conflict. You probably are more likely to be concerned with matters that affect you directly. For example, you might want to know who to call to stop people from breaking into the abandoned house on the corner. You might be surprised to know that this seemingly simple matter may involve the coordination of several criminal justice organizations, might be prioritized to the bottom of the task list based on budget, and may not be viewed as an effective use of criminal justice resources.
This week, you will explore various models used to evaluate the effectiveness of criminal justice organizations. You will also examine organizational conflict and its impact on the management and administration of criminal justice organizations.
Measuring organizational effectiveness can be a difficult process. Before evaluating organizational effectiveness, it is important to first identify which of the many organizational departments (e.g. human resources, public affairs, drug enforcement administration) should be assessed. It is equally important to determine which model of organizational effectiveness (e.g., goal model, internal process model) is most appropriate for evaluating the effectiveness of a specific organization. Constituencies—such as law enforcement employees, community groups, and correctional administrators—may have differing perspectives on what constitutes effectiveness in a specific criminal justice organization. Their perspectives must often be incorporated into the evaluation. Taking all of these matters into account before evaluating organizational effectiveness may minimize challenges along the way and make for a smoother process.
Think about the different models of organizational effectiveness and the strengths and limitations of each.
Select one organizational effectiveness model to use for this Discussion.
Consider the strengths and limitations of the model you selected.
Think about how it might be applied to criminal justice organizations.
Chapter 11, Chapter 13
Boba, R., & Crank, J. P. (2008). Institutionalizing problem-oriented policing: Rethinking problem solving, analysis, and accountability. Police Practice and Research,9(5), 1–15.
Use the Academic Search Complete database, and search using the article’s title
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