Organizations are continuously seeking to improve quality in which there is more focus on their customer service and relations. In most organizations the customer service skills contribute to the success of the organization. Individuals with good people skills are the foundation to excellent customer service. The skills associated with good customer service are problem solving, team work, leadership selection is not an effective way to […]

I am Ruhaiza binti Jauzi, with matrix number 026013, student from Business Study and Accounting department, University Sultan Zainal Abidin, has done practical industrial within 24 weeks. In order to fulfill credit hour I am required to undergo industrial training before graduation and the requirement to achieve degree in Accountancy and the requirement of institution. My industrial training program was started from 1st July until […]

Effective training plans teach employees the skills ND behaviors that help the organization achieve their defined goals. Struck is the number one specialty coffee retailer serving millions of people in 16,000 locations in 50 countries (Struck, 2010). Struck employees go through vigorous training to ensure that each cup of coffee Is brewed to perfection. While Struck may have a well-trained staff, errors can be made, […]

“TRAINING AND DEVELOPMENT – A COMPARATIVE STUDY OF “INDUSTRIAL CREDIT AND INVESTMENT CORPORATION OF INDIA”(ICICI) with “STATE BANK OF INDIA”(SBI). BY Mr. R. CHRISTURATNAM Research Scholar for part time Reg No: Y12COMR006 UNDER THE GUIDANCE OF Prof. S. VIJAYA RAJU Department of Commerce and Business Management ACHARAY NAGARJUNA UNIVERSITY NAGARJUNA NAGAR GUNTUR – 522002 INDEX I. INTRODUCTION II. REVIEW OF RELATED LITERATURE III. OBJECTIVES AND […]

Introduction Many theorists have suggested that it is crucial to adequately train stuff in order to improve the overall quality of the service or product offered. Today employers are increasingly depending on the skills of all their employees for improvements in efficiency, quality and customer service (Motwani, Frahm, & Kathawala, 1994a). This review will focus on the findings of the main theorists in the quality […]

The world, which we live in, is often called the ‘knowledge economy’. In such a society where knowledge is becoming the source of competitive advantage, no one can deny the importance of preserving organizational knowledge, being its strategic asset. Therefore, in order to make any of the long term strategy of any organization successful, it is important to make the HR strategy align to it, […]

As the people of Sri Lanka soon we are go throughing the period with winning feeling and savoring the sugariness of autonomy and harmoniousness because of the peace. As a state every bit good as a state, all human being of this beautiful island suffered from difficult clip period. It is non merely war with the LTTE, but besides with some other Rebels get downing […]

Organizations of today have a variety of methods to choose from when training their employees. There have been many technological advances in the training industry, however most employers prefer to utilize the traditional methods due to viability and effectiveness of these training formats. The most used traditional training methods are instructor-led, hands-on, and interactive. There are many types of instructor-led trainings such as blackboard or […]

Abstract Measuring the effectiveness of training programs is a highly important aspect for organizations. However, not many organizations have properly mastered the technique of measuring training effectiveness. This research proposal outlines a plan to conduct research upon the importance of training effectiveness and the methods used in order to do so in organizations. Making use of available literature, a case study related to the topic, […]

Strategic Training and Development: a Gateway to Organizational Success BY lasagnas Strategic Training and Development: A Gateway to Organizational Success Abstract Organizational success depends on the knowledge, skills and abilities of the workforce. In a learning organization, retention of talent, Intellectual capital and knowledge management are vital to support the company’s mission, vision and strategic goals. Trends such as globalization, technology, outsourcing, the aging workforce […]